Communications / Dispatch

In 2018, the County of Summit and the cities of Akron, Cuyahoga Falls, Fairlawn, Green, and Stow finalized plans to jointly acquire, own, and operate a Consolidated Computer-Sided Dispatch System (Consolidated CAD System).  Rather than each community purchasing separate systems, the Consolidated CAD System will result in a collective cost savings over $7 million over the first five years of acquiring and owning the system.  The upfront cost to purchase and install the system is $3.4 million, as opposed to $8.7 million for the communities to purchase separate systems. The communities will save an additional $1.8 million for the first five years of maintenance of the system. 

The Consolidated CAD System is operated on a daily basis by Executive Shapiro’s Department of Public Safety, with assistance from the County Office of Information Technology. The system is overseen by a Consolidated CAD Oversight Committee, made up of one member from each community. The Committee makes staffing, budgetary and operational policy decisions, and requires a 2/3 vote of the members, with a unanimous vote needed for high-dollar items. 

In October, 2023 the Summit Emergency Communications Center (SECC), a new dispatch and 911 emergency call center, was opened and operational for northern Summit County.  All calls have been routed to the new state-of-the art facility on North Avenue in Tallmadge. The collaboration of the county of Summit, Summit County Executive Ilene Shapiro’s office, and the cities of Tallmadge, Akron, Cuyahoga Falls, Stow, Fairlawn and Green made the SECC come to fruition.   Stow has over seventeen dispatchers at the new center.

The Summit Emergency Communications Center is built with new technologies including the Consolidated CAD System and serves about 300,000 of the county’s 540,000 residents, according to an estimate from the Summit County Executive’s Office.